Shipping Policy

Order processing

Orders normally take 1–3 business days to process before dispatch. Business days exclude weekends and public holidays. Processing time is separate from transit time.

Delivery estimates

Estimated delivery after dispatch is 10–20 business days. Delivery estimates are not guaranteed and may change due to carrier operations, destination conditions, customs review or other disruptions.

Shipping rates

The available shipping options, destination eligibility and final shipping charge are displayed at checkout. Standard shipping has a reference charge of US$4.99. Review the actual checkout charge before paying.

Tracking and address details

If tracking is provided, the shipping confirmation contains the relevant information. Please check your delivery address carefully. Contact us promptly if you notice an error; a change cannot be guaranteed once processing or dispatch has begun.

Delayed, missing or damaged parcels

Contact support@seravonelle.com with your order number if delivery appears delayed or a parcel is missing. For damaged or incorrect items, contact us within 7 days of delivery and keep the packaging while we review the issue.

Customs and additional charges

Where applicable, customs duties, import taxes or carrier charges may be assessed by the destination authority or carrier. Any charges collected at checkout are shown before purchase; contact us if you need clarification.

Business and contact information

Seravonelle is operated by Dongfang Qiaokechang Trading Co., Ltd..

Email: support@seravonelle.com

Customer Service:

+86 13536070663

Registered address: Room 611, Building C, Yihao Gongguan, No. 42 Binhai North Road, Basuo Town, Dongfang, Hainan Province, China

Registration number: 91460000MAKJCX8663