Privacy Policy
Scope and store operator
This policy explains how Seravonelle, operated by Dongfang Qiaokechang Trading Co., Ltd., handles personal information when you browse this store, place an order or contact us. Our storefront and checkout use Shopify services.
Information we collect
We receive information you provide, such as your name, email, telephone number, billing and shipping address, order details and support communications. Payment information is handled through the payment services selected at checkout. We also receive technical information such as browser and device details, IP address, page interactions and cookie-related identifiers when you use the site.
How information is used
We use information to fulfill orders, arrange delivery, provide support, communicate about purchases, maintain the website, prevent fraud and comply with legal obligations. Where permitted and where any required consent has been obtained, information may also be used to send requested marketing communications or measure store performance.
Service providers and disclosures
Information may be shared with Shopify, payment processors, delivery services, hosting and support providers as needed to operate the store. We may disclose information when required by law, to protect rights or safety, or in connection with a lawful business transaction. We do not publish customer contact details on product pages.
Cookies and preferences
Cookies and similar technologies can support cart functionality, security, preferences, analytics and marketing. You can manage browser cookies and use any privacy preference controls available on this store. Blocking some cookies can affect store functions. Marketing email preferences can be changed through the unsubscribe option or by contacting us.
Retention and security
We keep personal information for as long as reasonably necessary for the purposes described, including order records and legal obligations. We use reasonable administrative and technical measures to protect information, but no transmission or storage method is completely secure.
International processing
Shopify and other service providers may process information in locations outside your place of residence. Where required, applicable safeguards are used for international transfers.
Your choices and rights
Depending on your location, you may have rights to request access, correction, deletion or a copy of personal information, or to object to or restrict certain processing. You may also have rights to withdraw consent or opt out of specified data uses. Send a request to support@seravonelle.com. We may need to verify your identity before responding. You may contact the relevant supervisory authority where that right applies.
Children and policy changes
This store is not directed at children who are unable to enter into a lawful purchase. If you believe a child supplied information without appropriate authorization, contact us. We may update this policy to reflect changes in store operations or legal requirements; the current version is available on this page.
Business and contact information
Seravonelle is operated by Dongfang Qiaokechang Trading Co., Ltd..
Email: support@seravonelle.com
Customer Service:
+86 13536070663
Registered address: Room 611, Building C, Yihao Gongguan, No. 42 Binhai North Road, Basuo Town, Dongfang, Hainan Province, China
Registration number: 91460000MAKJCX8663